📏 Custom Sizing & Tailoring:
Because a silhouette this precise requires a perfect fit, we offer custom tailoring. Please provide your measurements (Bust, Waist, Hips, and Height with shoes) upon ordering.
Note: Due to the intricate hand-sculpted nature of the bodice, please allow one month for production.
Shipping: * Domestic (USA): 1 Month delivery.
Local brides in the New York area are welcome to visit our
Great Neck studio for expert fittings and bridal gown alterations
International: 2 Months delivery.
Return policy:
I understand that buying your dream gown online is a big decision. As an FIT-trained designer, I am here to ensure you feel confident and beautiful. While custom gowns are final sale, I offer the following support to ensure your satisfaction:"
1. Our Commitment to Accuracy
If the gown does not match the specific requirements we agreed upon, or if there is a manufacturing error on our part, I will provide complimentary alterations or repairs to make it right. If you are local to the New York area, you are welcome to visit my studio for a fitting. For non-local brides, we will cover the cost of shipping and the repair.
2. Collaborative Problem Solving
If the gown matches the measurements provided but still needs minor adjustments for your personal preference:
• Professional Guidance: I offer a complimentary video consultation to assess the fit and guide you.
• Tailor Liaison: I can speak directly with your local tailor to explain the construction of the dress, ensuring it is altered correctly.
• Material Support: I can provide matching fabric or lace scraps to assist with any local adjustments.
3. Open Communication
I am not just a shop; I am your designer. If you have any concerns upon receiving your gown, please reach out to me within 48 hours. We will discuss the best way to resolve any issues together. You are never alone in this process.
