UNITED STATES (DOMESTIC) SHIPPING:

A $10 flat rate ground shipping fee will be automatically charged for all domestic orders under $100. Please expect shipment to arrive approximately within 5-7 business days.

We offer FREE UPS GROUND SHIPPING on orders over $100. Please expect shipment to arrive approximately within 5-7 business days.

We ship all online orders via UPS or USPS.

INTERNATIONAL SHIPPING:

We have a new and improved international shipping process which makes things easy and more affordable for you! We ship worldwide to most countries. Online orders placed outside of the United States will arrive within 2-3 weeks from the date of the order, and shipped via third party. There may be delays depending on the country of delivery due the global COVID-19 situation. Thank you for your patience. Please email us if you have any questions: cicili@cicilicouture.com

RETURNS & EXCHANGES:

If you’re not perfectly satisfied, you may request a return for your items(s) within 14 days when your order is dispatched.

To be eligible for a return, your item(s) must be in their original condition and packaging that you received it.

If you need to make a return, please email us at cicili@cicilicouture.com. Customer is responsible for covering all shipping costs.

Please note that all sale items are FINAL SALE and are not eligible for an exchange or refund.

QUESTIONS ABOUT YOUR ORDER?

Please contact us at cicili@cicilicouture.com for questions regarding fit, sizing, color, shipping, etc. When you receive your package, check to make sure your items are in good condition. Please contact us right away if there is a problem with your order.

SALE ITEMS & DISCOUNT CODES

Discount codes are not eligible on sale and on limited edition items.

Refunds

All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.